Complaint Management in Santiago de Cali.

Solution

Our team developed and implemented a software solution
oriented to industry 4.0, hosted in the cloud, which allows an efficient digital management of complaints and their follow-up. This solution centralizes and processes the daily information of the cases filed in the different communes and townships of the district. The platform ensures that all aspects related to the security, confidentiality and integrity of the information are rigorously managed.

Challenge

The Secretariat of Security and Justice of Santiago de Cali faced the urgent need to acquire a cloud-based solution that would not only digitize the management of information, but also ensure the security, confidentiality and integrity of sensitive data processed daily in family police stations, police inspectorates, houses of justice and correctional offices.

Context

The Secretariat of Security and Justice is the agency in charge of generating conditions for the governance of public order, through the development of citizen security policy, access to justice services and compliance with the regulations governing coexistence.

Results

Complete digitization: The management of complaints was digitized, facilitating faster and more secure access to information.
Data Security: The implemented solution guarantees high security standards, ensuring the confidentiality and integrity of sensitive data.
Improved Efficiency: The offices attached to the Secretariat of Security and Justice now have an agile and modern tool for case management, which has significantly improved operational efficiency.

80%

Productivity

100+

Traceability

As a user of the complaint digitization solution, I have noticed a big difference in the agility and security of our processes. The implementation in the cloud guarantees the confidentiality of the data, which gives me total confidence in its use. Undoubtedly, this tool has significantly improved operational efficiency in our organization, allowing us to respond in a timely manner and with maximum security.